Postage and Delivery
Please note that we are still open and sending orders but due to the disruption from the coronavirus some deliveries may take slightly longer to arrive.UK Delivery
Delivery is made by Royal Mail and you will usually receive your parcel in 5-10 working days (not guaranteed). No matter what the size or weight of your order, the total price of Postage and Packaging is just £1.99.
UK Orders with a value of £15 or over will receive Free standard Delivery.
UK Guaranteed Next Day Delivery
UK Next Day Delivery is available at £6.99. Orders must be placed by 2.30pm for delivery the next working day on Monday-Friday only. A signature is required. Friday orders by 2.30pm will be delivered on Monday. Orders placed at the weekend will be delivered on Tuesday. The next day delivery service does not include Bank Holidays.
Please note the following postcode areas may take an additional 2-3 days for this service: GY1 Herm (Channel Islands), GY9 Sark (Channel Islands), GY10, HS2, PA60 - 75, 78, ZE2-3, KW16-17, PH30, 41-44.
We offer delivery to a number of countries around the World (outside of the UK), simply select your country from the list available when entering your address in the shopping cart. The cost for this is currently £9.95 to the USA and £6.99 to all other countries. Delivery is normally within 15-20 working days (not guaranteed). For particularly heavy orders over 2kg and additional postage change may be required and we will contact you once your order has been prepared if this is the case.
If you would like to place an order to a country not included in our shopping cart list please drop us an email and we'll happily provide a postage quote for you.
We make it easy to send a present direct. Simply provide an alternative delivery name and address when you go to the Checkout.
We dispatch orders Monday-Friday (excluding Bank Holidays). Weekends and Bank Holidays are not counted as working days. We will send you a confirmation email when your order has been dispatched. If you have not received your order after 10 working days of receiving this email please contact your local Royal Mail Sorting Depot to enquire if they have a parcel for you. If you have not received your parcel after 15 working days (or 20 for outside UK) please email us at firstname.lastname@example.org. Should a delivery be attempted whilst you are out, the Royal Mail or courier will leave a card with instructions on what to do. The Royal Mail and couriers usually keep the parcels for about a week.
Please ensure that you enter your delivery address accurately. We cannot be held responsible for delays to your order caused by the delivery address being incorrect. For more information about our services, see our Terms and Conditions section.